Emergency Medical Advisor (999 Call Handler)

Job Introduction

Nottingham – East Midlands Ambulance Service NHS Trust - £27,279 – £32,048

(Band 3 progressing to Band 4, plus unsocial hours enhancements)

Full-time, Permanent

Be the Voice That Makes a Difference

When someone dials 999, you’ll be the calm and caring voice that helps save lives. Join East Midlands Ambulance Service (EMAS) as an Emergency Medical Advisor (999 Call Handler) and start a career where every day you’ll make a real impact.

You’ll receive full training to handle emergency and urgent calls, guiding people through life-saving advice while dispatching help. After 12 months, you’ll progress to Emergency Medical Advisor Mentor (Band 4) supporting and developing new call handlers.

Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.

You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.

What You’ll Do

• Answer 999 and urgent calls from the public and healthcare professionals
• Assess and prioritise calls using established clinical triage systems
• Provide essential, pre-arrival medical instructions to callers
• Work shifts (including nights, weekends, and public holidays) as part of a 24/7 team

Why Join EMAS?

Working for the ambulance service is an experience like no other. Every call you answer could change, or even save a life. You’ll offer reassurance, guidance, and compassion to people in crisis, helping them through some of their most difficult moments.

At EMAS, you’ll find:

• A meaningful career: Make a direct impact on people’s lives every day.
• Career development: Ongoing training, mentoring opportunities, and clear routes for progression.
• Supportive environment: Work as part of a dedicated team with expert training and guidance.
• Career progression reviews: Annual reviews to support your ambitions and growth.

The Ideal Candidate

About You

We’re looking for individuals who can stay calm under pressure, think quickly, and show empathy and professionalism in every interaction. You should have:

• Experience working in a fast-paced or high-pressure environment.
• Strong communication and IT skills.
• The ability to work independently and as part of a team.
• A commitment to patient safety and high-quality service delivery.

Training

• 5 weeks of full-time classroom-based training, followed by approximately 8 mentored shifts.
• Some training may be virtual or off-site — please consider this before applying.
• Annual leave is restricted during the training period.

Benefits

As part of the NHS, you’ll enjoy a comprehensive benefits package including:

• 27 days annual leave, rising to 33 with service, plus bank holidays (pro rata).
• Unsocial hours, shift, and overtime pay enhancements.
• NHS Pension Scheme membership.
• Uniform provided.
• Occupational Health and Employee Assistance Programme.
• NHS Discounts in over 200 retailers (including travel, insurance, dining, and more).
• Peer support networks and a strong focus on wellbeing.
• Commitment to equality, diversity, and inclusion in everything we do.

If you’re ready for a challenging but deeply rewarding role that truly makes a difference, apply now to join our team at East Midlands Ambulance Service.